Terms & Conditions

1. Definitions

• "Service" — watch repair, servicing, or assessment carried out by Chang Watchworks
• "User" or "Customer" — any person who brings a watch to the workshop, submits an enquiry, or uses the website
• "We / Us / Our" — Chang Watchworks, operated from 305 Silom Road, Bang Rak, Bangkok 10500, Thailand
• "Item" — any watch or watch-related accessory left with us for assessment or service
• "Agreement" — the terms set out in this document, which govern all use of our services and website

2. Acceptance of Terms

By using our website or leaving an item at the workshop, you agree to be bound by these terms. If you do not agree, please do not submit an enquiry or leave an item with us. Our services are available to persons aged 18 and over. By proceeding, you confirm that you have the legal capacity to enter into this agreement.

3. Service Description

Chang Watchworks provides three services:

• Quartz Service and Battery — battery replacement, movement check, seal inspection
• Hand and Dial Refresh — careful surface cleaning and hand realignment where suitable
• Complete Mechanical Service — full disassembly, cleaning, lubrication, regulation, and timing report

Services are performed at our workshop in Bangkok. We do not offer postal or collection services. Availability of services is subject to workshop capacity and the suitability of the item for the requested work.

4. Pricing and Payment

All prices are quoted in Thai baht (฿) and include applicable taxes. The price quoted at the time of agreement is the price charged, provided the scope of work does not change. Payment is due at collection. We accept cash and major bank transfers. Credit and debit card acceptance may be subject to change — please enquire at the workshop.

If additional work is identified during a service, we will contact you before proceeding. No additional charges will be applied without your explicit agreement.

5. Drop-Off and Collection

• You will receive a drop-off receipt when leaving an item. Please keep this for collection.
• Items should be collected within thirty days of notification that the service is complete.
• Items not collected within sixty days will be held under storage terms. After ninety days of non-collection following notification, we reserve the right to address the item at our discretion and in accordance with Thai law.
• We are not responsible for pre-existing damage not identified at drop-off. Condition at drop-off is recorded in our service notes.

6. Customer Responsibilities

• You confirm that you are the owner of, or are authorised to submit, the item for service
• You agree to provide accurate contact details so we can reach you during the service period
• You agree to collect the item within a reasonable time after notification
• You agree not to misrepresent the condition or history of an item at drop-off

7. Intellectual Property

All content on this website — text, images, layout, and design — is the property of Chang Watchworks or its licensors. You may not reproduce, distribute, or modify any content without written permission. You are welcome to link to our website from your own.

8. Disclaimers

Watch repair and servicing outcomes can vary based on the age, condition, and complexity of the item. We make no representation that any specific level of accuracy or functionality will result from a service. Our work is described honestly and assessed before proceeding, but we cannot predict all factors affecting outcome.

Our website is provided for informational purposes. We do not warrant that it will always be available, error-free, or free of technical issues.

9. Limitation of Liability

To the fullest extent permitted by Thai law, our liability for any loss or damage arising from a service is limited to the price paid for that service. We are not liable for indirect, consequential, or incidental losses, including sentimental value or any value exceeding the quoted service price.

We take reasonable care of all items left with us. However, in the unlikely event of damage arising directly from our work, we will discuss the situation with you honestly and in good faith.

10. Cancellation and Refusal

We reserve the right to decline a service request if the item is outside our scope, the work cannot be done to an acceptable standard, or if we identify a reason we cannot in good conscience proceed. In such cases, no charge is made.

If you wish to cancel a service that has already begun, we will advise on any costs incurred for work completed to that point, and discuss how to proceed.

11. Dispute Resolution

Any dispute arising from our services will first be addressed through direct discussion. We are committed to resolving concerns in a straightforward and fair manner. If a dispute cannot be resolved informally, it shall be governed by the laws of the Kingdom of Thailand, with jurisdiction in the courts of Bangkok.

12. General Provisions

• These terms constitute the entire agreement between you and Chang Watchworks for the services described
• If any provision is found to be unenforceable, it will be modified to the minimum extent necessary and the remaining terms will continue to apply
• Our failure to enforce any term does not constitute a waiver of that term
• These terms may be updated from time to time. The current version is always accessible on this page.

13. Changes to These Terms

We may update these terms to reflect changes in our services or applicable law. Updated terms will be posted here with a revised date. Continued use of our website or services after any update indicates acceptance of the revised terms.